Terms & Conditions
1. Introduction
These Terms & Conditions ("Terms") govern your use of the HeatScale website and any services provided by HeatScale.
By using this website or engaging with HeatScale, you agree to these Terms. If you do not agree, please do not use this website or our services.
2. About HeatScale
HeatScale is a UK-based business providing business growth systems and related services for heating, HVAC, and trade businesses.
Our services may include, but are not limited to:
- AI call answering systems
- Lead follow-up automation
- Google Business Profile optimisation
- Review generation systems
- Local visibility / foundation SEO support
- Paid acquisition strategy
- Google Ads and related growth systems
- Other agreed marketing or operational support services
Services are provided based on the scope agreed between HeatScale and each client.
3. Website Use
You agree to use this website only for lawful purposes.
You must not:
- use this website in any way that may damage, disable, or impair the website
- attempt to gain unauthorised access to any part of the website or connected systems
- use the website to transmit spam, malicious software, or harmful content
- copy, reproduce, or republish website content without permission
We reserve the right to suspend or block access if misuse is detected.
4. Service Enquiries
Submitting a form, booking a call, or contacting HeatScale does not guarantee acceptance as a client.
All services are subject to availability, fit, and mutual agreement. HeatScale reserves the right to decline enquiries or service requests at its discretion.
5. No Guaranteed Results
While HeatScale aims to improve systems, visibility, lead handling, and growth performance, we do not guarantee specific business outcomes, including but not limited to:
- number of leads generated
- revenue increases
- ranking positions
- booked jobs
- return on ad spend
- customer conversion rates
Business performance depends on many external factors including market conditions, demand, competition, pricing, response times, sales ability, service quality, and internal business operations.
Any examples, projections, or estimates shared by HeatScale are for informational purposes only and should not be interpreted as guarantees.
6. Client Responsibilities
Clients working with HeatScale agree to provide reasonable cooperation, access, and information necessary for service delivery. This may include:
- access to relevant platforms and accounts
- timely communication and approvals
- accurate business information
- reasonable implementation support where required
HeatScale is not responsible for delays, issues, or reduced performance caused by missing access, incomplete information, lack of cooperation, or delayed responses from the client.
7. Third-Party Platforms & Tools
HeatScale may work with or recommend third-party platforms, software, and services, including but not limited to Google, Meta, CRM systems, AI automation tools, review or communication software, and website or hosting platforms.
HeatScale is not responsible for:
- outages or changes made by third-party platforms
- account suspensions or restrictions imposed by those platforms
- pricing or policy changes made by third-party providers
- issues caused by third-party software or integrations
Clients remain responsible for complying with the terms and policies of any third-party platform they use.
8. Payments & Fees
Where services are provided on a paid basis, fees, payment schedules, and terms will be agreed separately in writing or within a service agreement.
Unless otherwise agreed:
- invoices are due on the stated due date
- late payments may result in service delays, pauses, or suspension
- all fees are non-refundable once work has commenced, unless otherwise agreed in writing
HeatScale reserves the right to suspend work where payment is overdue.
9. Intellectual Property
All content on this website — including text, branding, logos, graphics, design elements, copy, systems, frameworks, and processes — is owned by or licensed to HeatScale unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use any part of this content without prior written permission.
Where client work is delivered, ownership of deliverables will depend on the specific agreement between HeatScale and the client. HeatScale retains ownership of any proprietary methods, frameworks, templates, systems, and internal processes unless explicitly transferred in writing.
10. Confidentiality
HeatScale will treat confidential business information shared by clients with reasonable care and discretion.
Clients also agree not to share, reproduce, or distribute HeatScale's confidential processes, proposals, pricing, systems, or internal materials without permission.
This clause does not apply to information already publicly available or required to be disclosed by law.
11. Limitation of Liability
To the fullest extent permitted by law, HeatScale shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profit, loss of revenue, loss of business opportunity, loss of data, business interruption, or reputational damage.
HeatScale's total liability in relation to any claim arising out of or connected to its website or services shall be limited to the amount paid by the client for the relevant service in the 30 days preceding the claim, unless otherwise required by law.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.
12. Website Content Disclaimer
The information on this website is provided for general informational and marketing purposes only. While we aim to keep information accurate and up to date, HeatScale makes no warranties or representations regarding completeness, accuracy, reliability, suitability, or availability.
You rely on website information at your own discretion.
13. External Links
This website may contain links to third-party websites or tools. HeatScale is not responsible for the content, availability, or policies of external websites and does not necessarily endorse them. Use of third-party sites is at your own risk.
14. Privacy
Use of this website may involve the collection and processing of personal data. Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.
15. Changes to These Terms
HeatScale may update or revise these Terms at any time without prior notice. Updated Terms will be posted on this page, and continued use of the website or services after changes are made will constitute acceptance of those changes.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.